Privacy Policy
This Privacy Policy (‘Policy’) explains how information is collected by Arcadia Global Solutions (‘we’, ‘us’, ‘our’ and ‘Software Country’) when you visit the softwarecountry.com website (‘Website’) or communicate with us by any other means, including by email, phone or messenger. This Policy also explains how you can control the information we collect, how this information will be used and how to contact us.
1. Who collects data about you
Your data is collected by Software Country and is not used by or shared with anyone not mentioned in this Policy. If you have any questions, comments or requests related to data collection or this Policy, please contact us at privacy@softwarecountry.com.
2. Information we collect
We only collect information about you that is necessary for us to allow you to use the Website or contact us, and only to the extent specifically described in this Policy.
2.1 When you contact us
We collect data that you submit through the contact form on our Website or that you disclose to us by other means, such as orally (over a phone call) or in writing (in an email or text message). We collect your full name, email address, phone number, communication content and data associated with the communication.
2.2 When you apply for a job
Examples of personal data that you provide to us when applying for a vacancy are full name, email, phone number, location and any other information you choose to provide in or with your CV.
2.3 Information we obtain from your use of the Website
Our Website uses third-party services to collect standard internet log information and details about visitors’ behaviour patterns. To collect this information, we use Google Analytics and LeadFeeder. We do this to provide you with the most relevant information and to ensure high-security standards.
The Google Analytics component is embedded into all pages of the Website. With the help of cookies, this component collects and analyses the following visitor behaviours: from which sites, IPs and countries they come; which pages they open; how long they stay on the pages; and which browser, operating system and language were used. You can find more detailed information about how Google handles information from sites that use its services here: https://policies.google.com/technologies/partner-sites.
Leadfeeder is an analytics service that identifies Website visitors and their on-site behaviour. This helps us to tailor the communications to our prospects and to ensure that we provide relevant support and advice about our services. You can read Leadfeeder’s privacy policy at https://www.leadfeeder.com/privacy/.
2.4 Cookie data
Our Website uses cookies (small text files placed on your device) to collect data and provide visitors with a more user-friendly browsing experience. You will be prompted about the usage of cookies on the Website when you visit it for the first time. By remaining on our Website, you agree with our use of cookies.
Typically, browsers automatically accept cookies. If you want to reject, block or delete cookies, or be notified when one is sent, please change the appropriate settings in your browser.
3. Why we collect personal information
Software Country may use your data to interact with you and/or respond to your requests, facilitate a contract with you, share the information you might be interested in or inform you about our services. Software Country may also use your personal data to comply with law, regulations, public authority requests or court orders.
We may use your personal data for the following purposes:
- To understand how people use the features and functions of the Website to improve user experience;
- To determine the company, organisation, institution or agency that you work for;
- To develop our businesses and services.
We do not collect or compile personally identifying information for sale to third parties for consumer marketing purposes.
4. How we use your personal data
4.1 For contacting you
We will use your email address, phone number or other contact information you provide us by written or oral means to contact you and provide you with the services and information that you request. This information also allows us to correctly respond to your comments and questions.
4.2 For establishing business relations
If you are an existing client of Software Country or we reasonably believe that you might want to become one, we will use your email address, phone number and other contact information you provide us by written or oral means for establishing a business relationship, sending you information about our services and providing you with updates that may be related to your personal and professional interests.
4.3 For automated processing
If you visit the Website, data about your behaviour on the site will be automatically processed by cookies and third-party services to help us better understand your preferences and improve your experience on the Website (see sections 2.3 and 2.4 above).
5. How to withdraw your consent for collecting, processing and using your data
You have the right to withdraw consent for collecting, processing and using your data at any time by sending an email to privacy@softwarecountry.com. The request response time is seven working days. Please note that we may ask you to verify your identity and request before taking further action.
6. Data retention period
We only keep your personal information for as long as necessary for the purposes set out in this Policy, after which it will be deleted or archived except to the extent necessary to comply with our legal obligations, resolve disputes and enforce our legal agreements and policies. The actual period for which we store your personal information will vary depending on the type of personal information and how it is used.
7. Security Measures
The security of your personal data is important to us. We have implemented strict security procedures to prevent the unauthorised release of or access to personal information provided by Website visitors. Software Country has been certified according to the ISO 27001 information security management standard and uses its methods for handling confidential information.
8. Your Rights
We recognise and respect your rights to your personal data. You have the following rights:
- To be informed about the information collected;
- To require access to your personal information at any time;
- To require rectification of your personal data;
- To require the erasure of your personal data;
- To withdraw your consent regarding the processing of your personal data.
To enact any of your personal data rights, please contact us at privacy@softwarecountry.com.
9. External links
You can sometimes find links to other sites on our Website. These third-party sites operate independently of Software Country and are not covered by this Policy. We have no responsibility or liability for the content and policies of these sites. Users follow these links at their own risk and shall check the privacy statements of these websites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these sites.
10. Privacy Policy updates
Software Country reserves the right to make changes to this Policy at any time. Updates may be in response to changes to existing law, security standards and best practices for third-party services or tools that we use. We encourage you to review this Policy periodically to stay informed. Changes to this Policy are effective when they are posted on this page. By continuing to use our Website, you accept those changes.
11. Contact us
If you have any questions regarding our Privacy Policy or data handling practices, please email us at privacy@softwarecountry.com.
Last updated: April 2022.